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Third Party CRM Platform Disruption

Incident Report for Oracle + Dyn

Resolved

This incident has been resolved.

Posted Feb 21, 2019 - 05:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 21, 2019 - 04:43 UTC

Investigating

At approximately 03:30 UTC on February 21st, 2019 it was discovered Dyn's third party CRM provider was unavailable. As a result of this disruption, customers contacting our Billing and Support teams may see delayed response times via email. Managed DNS and Email Delivery customers with urgent questions are encouraged to contact our Support teams by phone.

The provider has been contacted and is currently aware of the issue and working on a resolution.

There is currently no impact to Dyn Managed DNS Nameservers or Peripheral Infrastructure and other Dyn services.

We will post regular updates as they are available.

Posted Feb 21, 2019 - 04:07 UTC