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Dyn: Customer Ticket and Email failures

Incident Report for Oracle + Dyn

Resolved

As of 18:30 UTC on January 9, 2025, the issue impacting ticket creation, update and receipt of service notification has been resolved. We apologize for any delays in response as we work through any resulting backlogs. If you have an urgent issue, or have not received an update to any tickets within 24 hours, we suggest that you resend your request.

Posted Jan 09, 2025 - 18:51 UTC

Investigating

On January 9th, 2025, we are actively investigating an issue involving a third party provider. This issue is resulting in failures to create or update customer tickets for the Dyn Remote Access services and also impacts receipt of service notification emails such as Password Resets. We will update here as further information in available.

Posted Jan 09, 2025 - 14:25 UTC

This incident affected: Self Service DNS (DynDNS Portal).