Our engineers identified the issue affecting customer logins. Users should no longer experience issues logging into the portal. Our engineers will continue to monitor the situation for any change.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 16, 2018 - 21:15 UTC
Investigating
At approximately 20:45 UTC, some users may be experiencing issues logging into the Email Delivery web portal. Our engineers are investigating the issue at this time. Email sending via SMTP and API are not affected at this time. Updates will be provided as we have more information.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 16, 2018 - 21:01 UTC
Monitoring
Our engineers identified the issue affecting customer logins and Email sending via API. Customers should no longer experience issues logging into the portal or sending email via API. Our engineers will continue to monitor the situation for any change.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 16, 2018 - 18:28 UTC
Update
In addition to customers experiencing issues when accessing the web portal and reporting data, some customers may experience issues when attempting to send email via API. Our engineers are investigating the issue and we will update as soon as we have more information. Sending email via SMTP remains unaffected.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 16, 2018 - 17:56 UTC
Update
Our engineers continue to investigate the issue. Further updates will be provided.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 15, 2018 - 18:18 UTC
Investigating
At approximately 15:19 UTC on May 15th, 2018, Our engineers identified performance degradation with our Dyn Email Delivery login portal. When attempting to scope in to sub accounts, customers may be experiencing intermittent connection errors and delayed response times. Customers may also be experiencing delays in email reporting data. When attempting to send email, customers may be seeing authorization failures, as well. Engineering is currently investigating the issue and updates will be posted as information becomes available.
Customers with questions are encouraged to reach out to our Technical Support Team.
Posted May 15, 2018 - 16:00 UTC
This incident affected: Dyn Email Delivery (Portal, Account Management Data, Delivery and Engagement Data).