Dyn Status Updates. Delivered.

Welcome to Dyn's status site. Here you will see upcoming maintenance and any incidents in progress. We pride ourselves on transparency.

Identified - On January 22nd 2017, beginning around 09:53 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in Sydney, Australia. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with any questions are encouraged to reach out to our Technical Support team.
Jan 22, 09:53 UTC
Investigating - On January 12th, 2017, beginning around 17:15 UTC, our Customer Chat provider began having intermittent issues with their chat system to our Customer Support members. We are working with our provider to get these issues resolved as quickly as possible. Updates will be posted as they become available.

Customers looking to use chat should reach out via phone or email.
Jan 12, 17:15 UTC
Dyn Managed DNS Operational
API Operational
Portal Operational
Anycast Network Operational
Primary Zone Propagation Operational
Secondary Zone Propagation Operational
Advanced Features Operational
DNSSEC Operational
Query Stats Operational
Dyn Email Delivery Operational
API Operational
Portal Operational
Sending Infrastructure Operational
Account Management Data Operational
Delivery and Engagement Data Operational
Domain Services Operational
Remote Access Operational
Internet Guide (IG) Operational
Standard DNS Operational
D-Link Portal Operational
DynDNS Portal Operational
Domain Registration Operational
DynTLD Operational
Redirector Operational
Social Failover Operational
Dyn Updater Operational
Internet Intelligence Product Line Operational
Internet Intelligence Operational
Internet Intelligence - Network ? Operational
Internet Intelligence - Transit ? Operational
Internet Alerts Operational
Managed DNS for Hosting ? Operational
China Nameserver Infrastructure Operational
Dyn.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Provider Maintenance in London, UK Jan 24, 01:00-01:30 UTC
On January 24th, 2017 between 01:00 UTC and 01:30 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in London, UK. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Jan 9, 16:40 UTC
On Monday, January 24th, 2017, between 16:00 and 17:00 UTC we will be releasing version 5.2.27 of our Dyn Managed DNS platform to production.

Changes included in this release:
* UI fixes surrounding Traffic Director monitor displays

Once complete, changes from this release will be published in our change log along with previous releases.
https://manage.dynect.net/help/changelog.html

No customer impact is expected for this release.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Jan 20, 15:32 UTC
On January 26th, 2017 between 10:00 UTC and 14:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Palo, Alto. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Jan 9, 16:52 UTC
On February 1st 2016 between 10:00 UTC and 14:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Seattle, Washington USA. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Jan 5, 14:29 UTC
On February 3rd, 2017 between 06:00 UTC and 09:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Dallas, TX. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Jan 20, 14:38 UTC
Past Incidents
Jan 22, 2017
Completed - The scheduled maintenance has been completed.
Jan 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 UTC
Scheduled - On January 22nd, 2017 between 00:00 UTC and 04:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Hong Kong, China. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 9, 16:19 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 UTC
Scheduled - On January 22nd, 2017 between 01:00 UTC and 02:00 UTC, Verisign will be performing routine maintenance on their domain registration platform. During this period customers may be unable to update, renew or purchase .net and .com TLD domains through Dyn.

Customers with questions or concerns are encouraged to reach out to our Customer Support team.
Jan 22, 00:11 UTC
Jan 21, 2017
Completed - The scheduled maintenance has been completed.
Jan 21, 11:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:01 UTC
Scheduled - On January 21st, 2017 between 05:00 UTC and 11:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in North Bergen, NJ. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 9, 01:04 UTC
Resolved - The DDoS attack resolved around 23:30 UTC. At this time, our engineers are still investigating the attack and are restoring services. Customers may still notice latency in certain regions but overall latency has improved. Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 21, 02:42 UTC
Investigating - Starting at 21:29 UTC on January 20th, 2017, we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure. Some customers may experience increased DNS query latency and delayed zone propagation during this time. Updates will be posted as information becomes available.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 20, 21:40 UTC
Jan 20, 2017
Resolved - This incident has been resolved.
Jan 20, 13:25 UTC
Investigating - On January 20th 2017, beginning around 11:30 UTC, some customers may experience delays or intermittent errors using the Dyn Managed DNS API. Our engineers are investigating the issue and we will post updates as they become available.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 20, 12:11 UTC
Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017
Completed - The scheduled maintenance has been completed.
Jan 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 UTC
Scheduled - On January 16th, 2017, beginning around 22:00 UTC, one of Dyn's upstream transit providers will begin performing emergency maintenance on their infrastructure in Palo Alto, CA. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with any questions are encouraged to reach out to our Technical Support team.
Jan 16, 21:42 UTC
Jan 15, 2017
Completed - The scheduled maintenance has been completed.
Jan 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:01 UTC
Scheduled - On January 25th, 2017 between 05:00 UTC and 11:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in North Bergen, NJ. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Dec 30, 14:32 UTC
Jan 14, 2017
Completed - The scheduled maintenance has been completed.
Jan 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:01 UTC
Scheduled - On January 14th, 2017 between 16:00 UTC and 20:00 UTC, Afilias will be performing routine maintenance on their domain registration platform. During this period customers may be unable to update, renew or purchase .info and .mobi TLD domains through Dyn.

Customers with questions or concerns are encouraged to reach out to our Customer Support team.
Jan 6, 15:12 UTC
Resolved - This issue has been resolved.
Jan 14, 12:02 UTC
Investigating - Between 09:01 UTC and 09:28 UTC on January 14th 2017 we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure. Some customers may experience increased DNS query latency and delayed zone propagation during this time. Updates will be posted as information becomes available.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 14, 09:01 UTC
Jan 13, 2017
Completed - The scheduled maintenance has been completed.
Jan 13, 02:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 UTC
Scheduled - On January 13th 2017 between 02:00 UTC and 02:15 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Amsterdam, NL. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 10, 21:44 UTC
Jan 12, 2017
Resolved - This incident has been resolved.
Jan 12, 17:54 UTC
Investigating - On January 11th 2017, beginning around 09:10 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in North Bergen, NJ. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths.

Customers with any questions are encouraged to reach out to our Technical Support team.
Jan 11, 09:10 UTC
Resolved - This incident has been resolved.
Jan 12, 17:15 UTC
Update - At this time, we would like to update that our US sales team phone number is currently available once again. (1-888-840-3258)
Jan 12, 16:09 UTC
Update - At this time, we are working with our provider to remedy the situation. Currently our EMEA sales number is unavailable (+44-127-325-7289). We will post updates as soon as they become available.
Jan 12, 16:06 UTC
Investigating - On January 11th, 2017, beginning around 21:45 UTC, our telephone provider began having intermittent issues receiving inbound phone calls to our Sales teams phone number (1-888-840-3258). We are working with our provider to get these issues resolved as quickly as possible. Updates will be posted as they become available.

Customers with sales inquiries are encouraged to contact us via email at sales@dyn.com
Jan 11, 21:45 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:01 UTC
Scheduled - On Thursday, Jan 12 starting at 15:00 UTC, Dyn Engineers will be performing maintenance on Dyn's Bulk Hosting platform to improve performance and stability of the platform. Customers make experience a brief increase in latency during this maintenance window.
Jan 10, 20:49 UTC
Jan 11, 2017
Completed - The scheduled maintenance has been completed.
Jan 11, 17:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:00 UTC
Scheduled - Beginning January 11, 2017 at 15:00 UTC, we will be performing site maintenance on the Bulk Hosting platform at our Chicago datacenter. No impact to Dyn Managed DNS Nameserver or Peripheral Infrastructure is expected. Dyn Bulk Hosting customers in the region may experience additional DNS query latency as traffic is routed to other sites.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 9, 19:41 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 17:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:01 UTC
Scheduled - Beginning January 11, 2017 at 15:00 UTC, we will be performing site maintenance on the Bulk Hosting platform at our Amsterdam, NL datacenter. No impact to Dyn Managed DNS Nameserver or Peripheral Infrastructure is expected. Dyn Bulk Hosting customers in the region may experience additional DNS query latency as traffic is routed to other sites.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 9, 19:42 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 16:15 UTC
Scheduled - On Wednesday Jan 11, starting at 15:00 UTC, Dyn Engineers will be performing maintenance on Dyn's Bulk Hosting platform to improve performance and stability of the platform. Customers may experience a brief increase in latency during this maintenance window.
Jan 11, 16:05 UTC
Resolved - This incident has been resolved.
Jan 11, 14:09 UTC
Monitoring - Beginning at approximately 09:00 UTC on January 11th 2017 some of our Dyn Email Delivery data processing infrastructure began running behind. Our engineers have resolved the issue though customers may see delays in sent reporting for a brief period. We will post more information as it becomes available.

Mail sending is not impacted by this event.

Customers with questions are encouraged to reach out to our Technical Support Team.
Jan 11, 09:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 12:00 UTC
Scheduled - On January 11th 2017 between 12:00 UTC and 13:00 UTC, Neustar will be performing routine maintenance on their domain registration platform. During this period customers may be unable to update, renew or purchase .biz TLD domains through Dyn.

Customers with questions or concerns are encouraged to reach out to our Customer Support team.
Jan 5, 14:22 UTC
Jan 10, 2017
Resolved - This incident has been resolved.
Jan 10, 18:09 UTC
Investigating - Beginning at approximately 11:00 UTC on January 10th, 2017, open and click data received by our Dyn Email Delivery data processing infrastructure became unavailable. Data collection is still processing and our engineers are working to correct the issue with accessing open and click data. Customers may see delays in reported stats for that platform as we continue to monitor and investigate this issue.

Mail sending is not impacted by this event.

Customers with questions are encouraged to reach out to our Technical Support Team.
Jan 10, 11:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 10:00 UTC
Scheduled - On Tuesday, January 10, 2017, from 10:00 to 11:00 UTC, we will be performing an update to systems depended upon by the Dyn Email web portal and REST API. Web and API services will be down for the majority of the maintenance window. Sending and engagement request tracking will continue to function normally throughout this time.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 6, 23:38 UTC
Jan 9, 2017
On January 9th, 2016, between 22:00UTC and 22:52 UTC, we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS for Hosting infrastructure in North America. This issue did not impact the Dyn Managed DNS platform. Some customers may experience increased DNS query latency and delayed zone propagation during this time. The issue has been resolved at this time.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Jan 9, 22:00 UTC
Jan 8, 2017

No incidents reported.