Dyn Status Updates. Delivered.

Welcome to Dyn's status site. Here you will see upcoming maintenance and any incidents in progress. We pride ourselves on transparency.

Identified - Beginning at 12:00 UTC on September 28, 2016 until 12:00 UTC on September 29 we will be performing site maintenance at our Seattle Washington datacenter. No impact to Dyn Managed DNS Nameserver or Peripheral Infrastructure is expected. Some customers in the region using Dyn Managed DNS, Dyn Standard DNS, or Dyn Remote Access may experience additional DNS query latency as traffic is routed to other sites. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:16 UTC
Scheduled - Effective: August 26, 2016

Dyn recognizes that your privacy is important, and wants to make sure that you understand how your privacy is impacted when you use Dyn’s services or visit Dyn’s websites. As a leader in Internet Performance Management, there are a number of ways that Dyn learns information about the internet and its users.

Dyn has updated its Privacy Policy to better describe how Dyn collects, uses and shares information collected from you, and to begin compliance efforts with the new EU-U.S. Privacy Shield framework. You can learn more about the EU-U.S. Privacy Shield framework here: https://www.privacyshield.gov/welcome.

Dyn has additionally updated its Privacy Policy by dividing it into two distinct policies, depending on which of Dyn’s services or sites you are interacting with:

Dyn General Privacy Policy: This Privacy Policy describes how Dyn collects, uses and shares information collected from you through your use of Dyn’s websites (like www.dyn.com and other websites that reference this Privacy Policy) and the services offered through those sites.

Dyn’s Internet Performance Tools Privacy Policy: This Privacy Policy describes how Dyn collects, uses and shares information collected from you through your use of Dyn’s Internet Performance Tools (like Dyn’s RUM Beacons, Recursive DNS services, and other websites or services that specifically reference this Internet Performance Tools Privacy Policy).

The changes to the Privacy Policies will take effect immediately, unless a later date is specified in your agreement with Dyn.

HOW TO CONTACT US

If you have any questions regarding Dyn’s privacy practices, please contact us:

By email:
privacy@dyn.com

By mail:
Dynamic Network Services, Inc.
150 Dow Street
Manchester, NH 03101
Attn: Privacy
Identified - On February 16th, 2016, Dyn was made aware of CVE-2015-7547, a glibc getaddrinfo stack-based buffer overflow vulnerability affecting certain systems. Our security team is currently reviewing systems that may be impacted by this exploit and are systematically addressing these systems as required. You may find more information in the following Google blog entry here: https://googleonlinesecurity.blogspot.com/2016/02/cve-2015-7547-glibc-getaddrinfo-stack.html

We do not recommend that customers make any changes in their configuration in response to this issue.
Feb 16, 16:00 UTC
Dyn Email Delivery Operational
API Operational
Portal Operational
Sending Infrastructure Operational
Account Management Data Operational
Delivery and Engagement Data Operational
Dyn Managed DNS Operational
API Operational
Portal Operational
Anycast Network Operational
Primary Zone Propagation Operational
Secondary Zone Propagation Operational
Advanced Features Operational
DNSSEC Operational
Query Stats Operational
Bulk Hosting Operational
Domain Services Operational
Remote Access Operational
Internet Guide (IG) Operational
Standard DNS Operational
D-Link Portal Operational
DynDNS Portal Operational
Domain Registration Operational
DynTLD Operational
Redirector Operational
Social Failover Operational
Dyn Updater Operational
Internet Intelligence Product Line Operational
Internet Intelligence Operational
Internet Intelligence - Network ? Operational
Internet Intelligence - Transit ? Operational
Internet Alerts Operational
Dyn.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Site Maintenance in Seattle WA, SEA Sep 28, 12:00 - Sep 29, 12:00 UTC
Beginning at 12:00 UTC on September 28, 2016 until 12:00 UTC on September 29 we will be performing site maintenance at our Seattle Washington datacenter. No impact to Dyn Managed DNS Nameserver or Peripheral Infrastructure is expected. Some customers in the region using Dyn Managed DNS, Dyn Standard DNS, or Dyn Remote Access may experience additional DNS query latency as traffic is routed to other sites. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 21, 17:19 UTC
Provider Maintenance in Amsterdam, Netherlands Sep 28, 23:00 - Sep 29, 03:00 UTC
On September 28th 2016 between 23:00 UTC and 03:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Amsterdam, Netherlands. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 12, 17:22 UTC
On September 29th 2016 between 00:00 UTC and 05:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Frankfurt, Germany. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 9, 14:22 UTC
Provider Maintenance in Sao Paolo, BR Oct 3, 23:00 - Oct 4, 05:00 UTC
Between 23:00 UTC on October 3rd, 2016 and 5:00 UTC on October 4th, 2016, one of our upstream transit providers will be performing maintenance on their infrastructure in Sao Paolo, BR. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Aug 26, 20:28 UTC
On October 4th, 2016 between 20:00 UTC and 21:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Tokyo, Japan. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 7, 15:54 UTC
On October 5th, 2016 between 07:00 UTC and 11:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Los Angeles, CA. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 14, 18:21 UTC
On October 6th 2016 between 09:00 UTC and 13:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Seattle, Washington USA. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 13, 14:11 UTC
On October 8th 2016 between 20:00 UTC and 22:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Singapore. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 9, 20:19 UTC
On October 9th, 2016 between 15:00 UTC and 19:30 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Tokyo, Japan. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 9, 20:28 UTC
On October 11, 2016 between 18:00 UTC and 20:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Tokyo, Japan. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 11, 19:27 UTC
Provider Maintenance in Sydney, AU Oct 12, 15:00-17:00 UTC
On October 12th 2016 between 15:00 UTC and 17:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Sydney, AU. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Posted on Sep 12, 17:34 UTC
On October 23rd, 2016 between 01:00 UTC and 05:00 UTC, Verisign will be performing routine maintenance on their domain registration platform. During this period customers may be unable to update, renew or purchase .com and .net TLD domains through Dyn.

Customers with questions or concerns are encouraged to reach out to our Customer Support team.
Posted on Jul 22, 14:36 UTC
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016
Resolved - The emergency provider maintenance has been completed.
Sep 24, 10:14 UTC
Investigating - On September 24th, 2016, beginning around 08:00 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in Hong Kong (HKG). No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with any questions are encouraged to reach out to our Technical Support team.
Sep 23, 10:00 UTC
Sep 23, 2016
Resolved - This incident has been resolved.
Sep 23, 19:24 UTC
Investigating - On September 23rd, 2016, beginning around 19:00 UTC, some customers may experience problems logging into the Dyn Internet Intellgience UI. Our engineers are investigating the issue and we will post updates as they become available.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 23, 19:00 UTC
Sep 22, 2016
Completed - The scheduled maintenance has been completed.
Sep 22, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:01 UTC
Scheduled - On Thursday, September 22, 2016, from 19:00 to 20:00 UTC, we will be performing a system upgrade on the Dyn Email web portal. There will not be any impact to email sending infrastructure from this event however, all portal login tokens will be reset and customers may need to log back into the portal once the maintenance is complete. The web portal is expected to remain available throughout this time.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 21, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:01 UTC
Scheduled - On Thursday, September 22, 2016, between 15:00 and 16:00 UTC we will be releasing version 5.2.20 of our Dyn Managed DNS platform to production.

Changes included in this release:
* Nodes can now perform hitless Traffic Director service switchovers
* Oceania Quick Add regions added to Traffic Director
* Internal Fixes

Once complete, changes from this release will be published in our change log along with previous releases.
https://manage.dynect.net/help/changelog.html

No customer impact is expected for this release.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 21, 13:31 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:01 UTC
Scheduled - On Thursday, Sep 22, 2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure in PAO which supports Standard DNS, Managed DNS, and Email Delivery. No impact to these services or peripheral infrastructure is expected.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 21, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:01 UTC
Scheduled - On Thursday, Sep 22, 2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure in EWR which supports Managed DNS. No impact to this service or peripheral infrastructure is expected.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 19, 17:54 UTC
Sep 21, 2016

No incidents reported.

Sep 20, 2016
Resolved - This incident has been resolved.
Sep 20, 15:24 UTC
Investigating - On September 19 2016, beginning at around 18:35 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in Los Angeles, CA. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with any questions are encouraged to reach out to our Technical Support team.
Sep 19, 18:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 11:01 UTC
Scheduled - On Tuesday, September 20th, 2016, beginning around 11:00 UTC, we will be performing maintenance on our Internet Intelligence infrastructure, which includes II, II-Network and II-Transit. During this maintenance we expect minimal downtime but it may affect the ability to access the API, log in to the web portal and view portfolio metrics. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with any questions or concerns are encouraged to reach out to our Technical Support team.
Sep 13, 19:19 UTC
Between September 20th, at 12:00 UTC and September 21st, at 15:40 UTC users may have experienced issues loading Portfolio screens in our Dyn Internet Intelligence portal. Our engineers have identified and resolved this issue.

Customers with questions are encouraged to reach out to our Technical Support Team.
Sep 20, 12:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:01 UTC
Scheduled - On Tuesday, Sep 20, 2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure in SNN which supports Standard DNS, Managed DNS, and Portal. No impact to these services or peripheral infrastructure is expected.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 19, 18:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 09:01 UTC
Scheduled - On Tuesday, 20SEP2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure which supports Managed DNS. Impact to these services will be negligible.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 16, 18:01 UTC
Sep 19, 2016
Between 13:28 UTC and 13:34 UTC on September 19th 2016 we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure in the APAC region. Some customers may have experienced increased DNS query latency and delayed zone propagation during this time. Updates will be posted as information becomes available. We do not recommend that customers make any changes to their configuration in response to this event.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 19, 13:28 UTC
Sep 18, 2016
Resolved - This incident has been resolved.
Sep 18, 20:37 UTC
Update - Engineers have determined that impact was limited to perceived latency for DNS queries hitting NS2 and NS4 in Central US and Western US locations. We do not recommend that customers make any configuration changes.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 18, 14:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 14:18 UTC
Investigating - Starting at 11:40 UTC on September 18th, 2016, we began monitoring and mitigating a DDoS attack against our Dyn Managed DNS infrastructure. Some customers may experience increased DNS query latency and delayed zone propagation during this time. Updates will be posted as information becomes available. We do not recommend that customers make any changes to their configuration in response to this event.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 18, 12:00 UTC
Resolved - This incident has been resolved.
Sep 18, 20:25 UTC
Investigating - On September 18 2016, beginning around 07:43 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in Los Angeles, CA/USA. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with any questions are encouraged to reach out to our Technical Support team.
Sep 18, 07:43 UTC
Resolved - This incident has been resolved.
Sep 18, 20:24 UTC
Investigating - On September 18th, 2016, starting around 14:00 UTC, CoCCA began performing routine maintenance on their domain registration platform. During this period, customers may be unable to update, renew or purchase .CX TLD domains through Dyn.

Customers with questions or concerns are encouraged to reach out to our Customer Support team.
Sep 18, 15:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 UTC
Scheduled - On September 18th, 2016 between 00:00 UTC and 04:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in London, United Kingdom. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 14, 21:57 UTC
Sep 17, 2016
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:00 UTC
Scheduled - On September 17th, 2016, between 15:00 UTC and 18:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Tokyo, JP. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Aug 19, 13:47 UTC
Sep 16, 2016
Resolved - Our engineers have identified and fixed the issue as of 2016-09-16 22:16 UTC and we will continue to monitor.
Sep 16, 23:47 UTC
Investigating - On September 16, 2016, beginning around 13:57 UTC, our engineers identified an alerting issue with II-Network. During this time customers may receive alerts that may not be valid. We are working to resolve this issue at this time. We do not recommend that customers make any changes to their configuration in response to this issue.
Customers with questions are encouraged to reach out to our Technical Support Team.
Sep 16, 13:57 UTC
Sep 15, 2016
Completed - The scheduled maintenance has been completed.
Sep 15, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 UTC
Scheduled - On Thursday, September 15, 2016, from 18:00 to 19:00 UTC, we will be performing a system upgrade on the Dyn Email web portal. There will not be any impact to email sending infrastructure from this event however, all portal login tokens will be reset and customers may need to log back into the portal once the maintenance is complete.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 13, 17:10 UTC
Resolved - This incident has been resolved.
Sep 15, 12:48 UTC
Identified - On September 15th 2016, beginning around 08:20 UTC, one of Dyn's upstream transit providers began performing emergency maintenance on their infrastructure in Seattle, USA. No impact to Dyn Managed DNS Nameservers or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with any questions are encouraged to reach out to our Technical Support team.
Sep 15, 08:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:01 UTC
Scheduled - On Thursday, 15SEP2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure which supports Managed DNS. Impact to these services will be negligible.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 14, 15:16 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 UTC
Scheduled - On September 15th 2016 between 08:00 UTC and 09:30 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Chicago Illinois, USA. No impact to Dyn Managed DNS Nameserver or peripheral infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 1, 15:28 UTC
Sep 14, 2016

No incidents reported.

Sep 13, 2016
Completed - The scheduled maintenance has been completed.
Sep 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:01 UTC
Scheduled - On Tuesday, Sep 13th, 2016, between 09:00 and 11:00 UTC, we will be performing network maintenance on infrastructure in EWR and PAO which supports Managed DNS, and Bulk Hosting. No impact to these services or peripheral infrastructure is expected.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.
Sep 12, 22:52 UTC
Sep 12, 2016

No incidents reported.

Sep 11, 2016
On September 11, 2016 between 10:53 and 10:57 UTC, one of Dyn's upstream transit providers performed emergency maintenance on their infrastructure in Amsterdam, Netherlands. There was no impact to Dyn Managed DNS Nameservers or Peripheral Infrastructure, although some users may have experienced additional DNS query latency as traffic was routed to other paths. We do not recommend that customers make any configuration changes in response to this maintenance.

Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
Sep 11, 10:53 UTC